The communications hub that drives operational efficiency
Recent advancements have made getting work done via text easier than ever. Tap into the potential to boost team productivity.
Truckers & frontline workers prefer working in their familiar channels vs. logging into mobile apps or email.
An "Easy Button" for Trucking
Enable truckers and frontline workers to provide you structured data with the tap of a button.
Whether for booking loads, confirming appointments, or indicating arrival/departure, there are countless ways you can improve driver safety and experience in offering quick responses back to your operations team.
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Driver Experience on Android RCS
Send Track & Trace Requests by Text
From the convenience of Vendorflow's business texting solution, operations reps can fire simple, easy-to-accept location requests to drivers.
Use Vendorflow to go "beyond the blue dot" by sending requests for ETAs, arrive/depart signals, and more for a richer communication style.
Driver Experience on SMS
Exchange Documents Effortlessly
Send documents to frontline workers where they can quickly review and confirm receipt.
Capture e-signatures by sending a document for recipient signature, or send the driver a BOL for the receiver to sign.
Request documents with our easy scan and upload links that make document capture a breeze.
Driver Experience on WhatsApp
Shared inbox business messaging
Send Messages as a Team
Trucking teams need to be on the same page about what's happening with critical shipments. Rather than having conversations in silos and on personal channels, bring the team together to communicate with drivers over multiple popular messaging channels.
When your operations team has a shift change, team members clocking in can easily take over midstream conversations from the prior shift.
Driver Experience & Safety
Boost Driver Safety & Satisfaction
Truckers want to work for fleets that value safety and who are easy to work with. By enabling safety-first ELD integrations, you can mitigate distracted driving risk. By communicating with drivers over their preferred channels in their preferred language, you make their daily work easier.
No more begging them to install special driver apps, no more training them on special interfaces, no more supporting them through the "forgot password" process. Just get the work done in the channels they already know and love.
Texting solutions
Business Texting Your Way
Start simply with a dedicated phone line provisioned by us, or enable your existing business line with texting. Choose between 10DLC or toll-free.
For desktop-enabled voice solutions, enjoy "click-to-call" integration where you can initiate calls from Vendorflow.
All packages start with SMS & MMS. Choose additional channels you and your contacts care about most, and we will enable them:
• ELD Messaging
• Android RCS
• WhatsApp
• Telegram
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messaging automation
Automate Common Workflows
Integrate with your TMS or ELD to fire templates to drivers to resolve common cases and exceptions, such as:
• Appointment Reminders
• Seal Condition Checks
• Track & Trace (location requests, arrive/depart signals, and more)
• Document Requests & E-signature (Proof of Delivery, Rate Confirmation, & more)
Example: If shipment is marked delivered in TMS and Proof of Delivery is not collected within 4 hours, send request to driver number on file.
Unleash Vendorflow's Eliza chatbot capability to handle common back-and-forth cases with drivers.
API & Integrations
Connect Unified Comms to Your ELD & TMS
Vendorflow is a workflow & communications layer upon your core systems (ELD, TMS, ERP) so you can tie messaging into your everyday workflows. Power messaging automation by using your system's events to trigger Vendorflow templated messages for resolution by the driver.
Leverage our APIs for audit trail visibility into the who what and when for your operation's communications.
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