Messaging tech is changing how logistics work is done
Recent advancements have made getting work done via text easier than ever. Tap into the potential to boost team productivity.
Carrier partners prefer working in their familiar channels vs. logging into mobile apps or portals. Lower friction means more work gets done and carriers are happier.
An "Easy Button" for Logistics
Enable your carrier partners to provide you structured data with the tap of a button.
Whether for booking loads, confirming appointments, or indicating arrival/departure, there are countless ways you can improve driver safety and experience in offering quick responses back to your logistics team.
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Driver Experience on Android RCS
Send Track & Trace Requests by Text
From the convenience of Vendorflow's business texting solution, operations reps can fire simple, easy-to-accept location requests to drivers.
Use Vendorflow to go "beyond the blue dot" by sending requests for ETAs, arrive/depart signals, and more for a richer communication style.
Driver Experience on SMS
Exchange Documents Effortlessly
Send documents to mobile recipients where they can quickly review and confirm receipt.
Capture e-signatures by sending a document for recipient signature, or send the driver a BOL for the receiver to sign.
Request documents with our easy scan and upload links that make document capture a breeze.
Driver Experience on WhatsApp
Shared inbox business messaging
Send Messages as a Team
Logistics teams need to be on the same page about what's happening with critical shipments. Rather than having conversations in silos and on personal channels, bring the team together to communicate with drivers over multiple popular messaging channels.
When your operations team has a shift change, team members clocking in can easily take over midstream conversations from the prior shift.
messaging automation
Reduce Check Calls With Automation
Integrate with your TMS, ERP, or Visibility system to fire templates to drivers to resolve common cases and exceptions, such as:
• Load Offers
• Appointment Reminders
• Seal Condition Checks
• Track & Trace (location requests, arrive/depart signals, and more)
• Document Requests & E-signature (Proof of Delivery, Rate Confirmation, & more)
Example: If shipment is marked delivered in TMS and Proof of Delivery is not collected within 4 hours, send request to driver number on file.
Unleash Vendorflow's Eliza chatbot capability to handle common back-and-forth cases with drivers.
Texting solutions
Business Texting Your Way
Start simply with a dedicated phone line provisioned by us, or enable your existing business line with texting. Choose between 10DLC or toll-free.
For desktop-enabled voice solutions, enjoy "click-to-call" integration where you can initiate calls from Vendorflow.
All packages start with SMS & MMS. Choose additional channels you and your contacts care about most, and we will enable them:
• Android RCS
• WhatsApp
• Telegram
• Facebook Messenger
• Google Business Chat
• Apple Business Chat
Driver Experience
Boost Driver Satisfaction
Truckers want to work with partners who are easy to work with. By communicating with them over their preferred channels, you make their daily work easier.
No more begging them to install a tracking app, no more training them on special interfaces, no more supporting them through the "forgot password" process. Just get the work done in the channels they already know and love.
API & Integrations
Power Your Workflows & Control Your Data
Vendorflow is a workflow & communications layer upon your core systems (TMS, CRM, ERP) so you can tie messaging into your everyday workflows. Power messaging automation by using your system's events to trigger Vendorflow templated messages for resolution by the driver.
Leverage our APIs for audit trail visibility into the who what and when for your operation's communications.
