Your carrier partners work in all sorts of ways. Don't make them install apps or log into web portals just to perform simple interactions. Reach them by their preferred channels.
Send capacity requests to carrier partners via email, SMS, or RoboCall (sample below).
Organize your carriers into groups by geography, equipment, and more.
Negotiate rates from one interface.
Collaborate with your colleagues to ensure every load is covered.
Analyze patterns in carrier behavior and lane preferences.
Send document requests to carriers so they can easily upload an image or document from their desktop or phone.
Gain visibility into which document requests are outstanding, and organize your efforts by document type (POD, Gate Receipts, Freight Condition Images, etc.)
Drivers & Dispatchers each have their own communication preferences for how they wish to interact when providing shipment updates.
Reach them in the ways they are most responsive.
Capture GPS & Status data to automatically update your TMS via integration.
Deliver information requests to carrier partners to achieve the best engagement and response speed. Reduce response times by up to 90% by tapping into the right method for the right carrier to reach them where they are.
Dump your spreadsheets that track which carriers serviced which lanes. Vendorflow will automatically log and organize your carrier partners based on their interactions with you and manage your carriers' communication preferences.
Cut the email back-and-forth and enjoy shared workflow visibility within your team. Monitor which capacity requests are still outstanding and may need help, or which document requests are still outstanding.
Audit Trail will provide clarity as to who is interacting with who, about what, and when. No need to dispute whether a carrier received a message or not. You will have proof whether the message was delivered, opened, and clicked.
When you communicate with vendors via traditional ad-hoc methods, you lose the opportunity to capture, analyze, & generate reports with that data.
Gain visibility into which vendors are most responsive and the processes your team is spending the most time on. Filter reports by vendor or lane for actionable insights to run your business better and provide vendor feedback.
Vendorflow is a workflow & communications layer upon your core systems (TMS, CRM, ERP) so you can tie communications into your everyday interaction workflows.
We integrate with your existing communications channels (Email, VOIP) and apply your branding so carrier partners will recognize you, and to unify your carrier touchpoints into one place.