What is Shared Inbox Communications?

A shared inbox enables a team to share a phone line in an organized and efficient manner where everyone can be "on the same page." It is ideal for operations teams who communicate with frontline workers such as truck drivers. Frontline workers can text a single line (e.g. "dispatch"), and operations can enjoy visibility and continuity for active conversations and easy handoff during shift changes.

Operations users retain their distinct identity so there are clear records for who said what that is clear to all stakeholders. Conversations can be assigned to specific team members to engender a culture of clear ownership and accountability.